UFA Ticketing
Accessibility information
Accessibility Information
General Description
Tickets for events organized by UFA Show & Factual GmbH can be purchased through this ticket shop. Information about individual events, venues, dates, and ticket categories can be found in the respective event descriptions.
The following payment method is available for ticket purchases:
PayPal
Information about the Provider
UFA Show & Factual GmbH
Siegburger Straße 265
50679 Cologne
Germany
Phone: +49 221 9955 1000
Email: info.usf@ufa.de
Website: https://www.ufa.de
Legal Requirements
The applicable legal requirements are set out in the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG), in particular Section 14 in conjunction with Section 3 (1) BFSG and the Ordinance to the Accessibility Strengthening Act (BFSGV).
Compliance with Accessibility Requirements
The following standards and guidelines have been taken into account in the implementation of accessibility requirements for this ticket shop:
Harmonized European Standard EN 301 549 (current applicable version)
Web Content Accessibility Guidelines (WCAG) 2.2, Conformance Levels A and AA
This ticket shop is based on a standardized ticketing platform. According to the software provider, the underlying software has been developed in accordance with recognized accessibility requirements and is regularly tested through both automated and manual evaluation procedures. Continuous improvements are also implemented to further enhance accessibility.
When configuring and providing this ticket shop, the recommendations of the software provider for accessible implementation have been taken into consideration.
The ticket shop supports accessibility through, among other things, the following measures:
Clear content structure with meaningful headings, labels, and navigation elements.
Compatibility with assistive technologies, including screen readers and other accessibility tools.
Full keyboard operability without requiring the use of a mouse.
Clearly visible keyboard focus indicators.
Sufficient color contrast and the ability to adjust presentation settings through browser and operating system preferences.
Alternative text and textual descriptions for relevant visual content.
Responsive design that adapts to different screen sizes and device orientations.
Usability independent of hearing or speech abilities.
Notification of booking-related time limits and options to extend them where technically available.
Support for preventing and correcting input errors.
Operation without requiring complex gestures or simultaneous movements.
No flashing or strobe effects that could trigger photosensitive seizures.
Known Limitations
Despite ongoing efforts to ensure accessibility, certain content or functions may not yet be fully accessible. UFA Show & Factual GmbH continuously works to identify and remove existing barriers.
Accessibility Feedback and Contact
If you encounter any accessibility barriers while using this ticket shop or require information about content that is not fully accessible, we welcome your feedback.
Please contact us at:
UFA Show & Factual GmbH
Siegburger Straße 265
50679 Cologne
Germany
Phone: +49 221 9955 1000
Email: info.usf@ufa.de
We will make every effort to respond to your inquiry promptly.
Market Surveillance Authority
Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services (MLBF)
The joint market surveillance authority of the German federal states is based in Magdeburg, Saxony-Anhalt, Germany.
Further information will be published by the competent authority.